Courier Pricing Increase

Courier Pricing Increase – September 2020

Background

To enable us to provide our breads all over Aotearoa we need to use couriers for timely delivery.

Once a box leaves us we have no control over the delivery – we are completely in the hands of the couriers.

We have always made efforts to ensure that we use the most reasonably priced courier service, which is almost always PBT. However, there are times when all couriers drop the ball, where their local delivery is known to be poor and where they have unusual pricing compared to others. In those cases, we will also use Castle, Aramex and NZ Couriers as appropriate.

 

Pricing

It has always been our approach to pass on the courier cost and no more. We do not seek to make a profit from freight. However, in the past 12 months the pricing from couriers has now outpaced what we have been charging by quite some margin and we need to put up our pricing to ensure that we are able to continue offering countrywide deliveries.

Therefore, with immediate effect the pricing for a 10kg box will be as follows;

Christchurch Metro area $5.50

Rest of the South Island $7.50

North Island $10.00

Orders over $75 in any regions, free freight

For rural orders add $6.50 to the above prices

These prices are for a box which weighs 10kg in total. The packaging needs to be factored in at 2kgs, so products no more than 8kgs.

Free freight is for a single 10kg box valued at $75.00.

For larger orders email us before ordering and we will calculate the most cost-effective way packaging and delivery.

If you live outside a main centre, couriers may consider you to be rural even though NZ Post does not. Addresses should be checked here >>> https://www.addresscheck.co.nz/

 

 

Delivery Problems

Couriers are not perfect and parcels do go missing, get delayed and even get lost on the rare occasion. To try and mitigate delays we send out bread on the following schedule to allow maximum time for deliveries to be made within the week;

North Island

Orders only sent out on Mondays. Cut off for orders Friday 11am

South Island

Orders sent out on 

  • Mondays. Cut off for orders Friday 11am
  • Wednesdays . Cut off for orders Monday 11am

Pick up from Bakery

Fridays only 7.30am to 2pm. Cut off for orders Wednesday 11am

 

Currently, deliveries should arrive the next day in the South Island and on Wednesday or Thursday in the North, depending on location.

We email you the courier ticket number when the courier has picked up from us. This allows the parcel to be tracked.

Because bread is a perishable product couriers do not take any responsibility for spoilage or damage if they fail to make their target delivery times – e.g. next day for South Island, 2 days for North Island and up to 4 days for Rural. As a small business we can’t afford to take on their responsibility in the current climate, so we regretfully have to make delivery at the customers own risk.

We take every care in packing and usually products arrive in perfect condition. In the event of delay, the breads all have a long shelf life and should still be perfect even if they arrive on the Friday.

Please do let us know if you have delivery issues as we need to understand where there are problem areas.